CSX
CSX announced July 29 that it has been recognized with Toyota’s Rail Quality Award, “a testament to the company’s dedication to quality customer service and teamwork across its Automotive Sales, Operations, and Total Distribution Services, Inc. (TDSI) divisions.” The award was presented last month in Plano, Texas.
The Rail Quality Award honors rail carriers that consistently achieve exceptional standards for service excellence. To qualify, carriers must deliver at least 99.84% of vehicles damage-free. CSX exceeded this threshold with a damage-free delivery rate of 99.87%.
“This recognition from Toyota is a testament to the relentless focus, team mentality, and hard work our ONE CSX teams exhibit daily,” said Tom Fitzgerald, CSX Senior Director of Automotive. “Delivering on quality is what sets us apart, and I couldn’t be prouder of what we’ve accomplished together.”
The award, the company says, “highlights the collaborative efforts of CSX teams who prioritize operational precision and customer satisfaction. Operations teams ensured the timely, efficient, and safe handling of vehicles, while the TDSI implemented impactful initiatives focused on continuous improvement.”
Key contributors at TDSI included Bryce Thomas (General Manager), Phil Peay (Regional Director of Operations), Anna Zermeno (Terminal Manager), and Regional Operations Managers Jim Hull, Michael Pascuzzi, Lamario Merriwether, and Bill Davis. Their efforts in employee training, effective daily communication, and process enhancements were instrumental to this success, CSX noted. TDSI facilities across multiple locations, including Louisville, Ky.; Birmingham, Ala.; Lordstown, Ohio; Annapolis Junction, Md.; and Selkirk, N.Y., also played an essential role in delivering quality results.
Toyota commended CSX for “maintaining a customer-focused approach and delivering quality service at every destination.” This recognition, the company says, “underscores the strength of CSX’s processes and the expertise of its workforce. The Toyota Rail Quality Award not only celebrates CSX’s recent accomplishments but also reinforces the company’s focus on prioritizing quality and innovation.”
CPKC
CPKC recently announced via an X post that its Dorion Subdivision maintenance-of-way team has achieved three years injury-free.
“With strong communication, a culture of accountability and deep family-like connections, they look after one another so everyone can go home safe. Congratulations to the team for this incredible milestone,” CPKC said in the post.
