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‘At the End of the Day, We’re a Service Business’

FROM THE EDITOR, RAILWAY AGE JULY 20224 ISSUE: When CSX President and CEO Joe Hinrichs joined us last month for our annual Rail Insights conference, I wanted to take the discussion in a somewhat different direction. Hinrichs, in the top post at CSX just under two years, is in many ways unlike those who became CEO after many years as…

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